Your guide to family fun!

Shopping Help

 

 

How do I shop online?
How do I place my order?
How can I pay?
How secure is my credit and personal information?
Where do you ship to?
How do I know when you have received/processed my order?
How long will it take to receive my shipment?
How can I track my order?
What happens if my product is out of stock?
What does F.G. Bradley’s charge for shipping?
Can I pick up my order at an F.G. Bradley’s store?
What taxes can I expect to pay?
What if my item arrives damaged?
What is your return policy?
Can I exchange or return online purchases at one of the stores?

What about Warranties?

 

 

How do I shop online?

 

To place an order online simply select the item or items you wish to purchase and add them to your virtual shopping cart by clicking the “Add to Cart” button. Before adding the item to the cart you may wish to add a free gift tag with a personalized message or select to have the item gift wrapped. After you have added an item to your cart, you many add additional items by clicking the “Continue Shopping” button located below your order summary.  You can view your shopping cart at any time as you continue to browse the site by selecting the “View Cart” button in the top right hand corner.

 

While viewing the cart if you wish to change the quantity of an item you have ordered, simply type over current quantity with the desired quantity then click the “Recalculate” button to view your new total. If you wish to delete an item at this time, click the “X” beside that item and click “Recalculate”.

 

Once all the items you wish to purchase are selected click the “Check Out” button.

 

 

 

How can I place my order?

 

Order Online (credit card information entered into our secure payment system)
You can order through the internet while you're on our site. Its open 24 hours a day, 7 days a week. Once you select “Check Out” fill in the information on the check out form. Click the “Continue to Review Your Order” button to proceed to the next page to see your shipping charges and review your order. You can review your order and shipping charges without entering your credit card information if you wish, and then return to the check out form by clicking “Change My Information” button to return and fill in your credit card information when you are ready. Click “Send My Order” when you’re done. *Note that absolutely no information will be transmitted to us until you click the “Send My Order” button.

Order by Phone (order online but phone in credit card information)
You can complete your order online and then phone in your credit card information to us Monday to Friday from 10 am to 5 pm E.S.T. In this case, you choose all your products, enter in your address and the delivery destination, and then DO NOT fill in your credit card information, proceed to the next page, review your order and click the “Send My Order” button to send us your order. Give us a few minutes to receive the order and then call us at 1-877-837-8456, to give us your credit card information to process.

Order by Fax (order online and fax your payment)
You can complete an order online and then print and fax the order to us. Follow the same steps as ordering by phone, just print out your order and fax it to us along with your signed credit card information.

Order by Mail (order online and mail your payment)
You can complete an order online and then send us your payment by mail. Follow the same steps as ordering by phone, just print out your order and mail it to us with your money order or signed credit card information to:

 

F.G. Bradley’s eStore
821 Brock Rd., S., Unit #8
Pickering, Ontario, L1W 3L6

 

 

 

How can I pay?

 

We offer a number of different payment options.

 

Credit Cards - VISA, Master Card and American Express
Money Orders - create an order and mail in a money order - CDN or US
Phone Orders - via credit cards as above, create an order, and call the toll free number.

 

 

 

How secure is my credit card and personal information?

 

Our site is secured with SSL encryption providing you with complete and total privacy and security, so you can shop with confidence. We protect the security of your information with the use sophisticated encryption and authentication tools provided by VeriSign®. All personal information provided is used only to process your order.  See our complete Privacy Policy.

 

 

 

Where do you ship to?

 

We are currently shipping to customers in Canada and the USA only.

 

 

 

How will I know when you have received/processed my order?

 

When you place an order at fgbradleys.com, you will receive an email confirmation with a confirmation number that you may keep for your records as proof of purchase. Once the order has been shipped you will receive another email to notify you of the tracking number so you may follow your shipment during its journey to you.

 

 

 

How long will it take to receive my order?

 

Upon receiving your order, it is processed within 48 business hours and shipped within 2 to 3 business days after processing.  Most orders will be shipped Canada Post Expedited Parcel. Expedited Parcel delivers the next business day locally, 1 to 3 business days regionally, and 2 to 7 business days nationally to major Canadian centres. Remote destination can take as long as 6 days regionally and 13 days nationally.  We occasionally use other shipment methods depending on the size of your item and your location. We will always inform you of the shipping method and expected delivery time.

 

 

 

How can I track my order?

 

You can follow your order's progress by entering your tracking number at the specified parcel website:
 
www.canadapost.ca
www.canpar.ca 
www.purolator.ca 
www.ups.ca

 

 

 

What happens if my product is out of stock?

 

We will notify you by email within 48 business hours if any items are out of stock and give an estimated delivery time. You can then decide whether to proceed with the order.

 

 

 

What does F.G. Bradley’s charge for shipping?

 

The rates used are F.G. Bradley’s volume discounted rates based on size and weight of orders. These savings are passed on to our customers on all Web orders. We will always attempt to find you the least expensive shipment method.

 

With larger items a shipping price will not be given automatically, we will find the best and most economical shipping method and then we will contact you within 48 business hours with a shipping price by email.

 

 

 

Can I pick my order up at a store?

 

Yes, you can place your order online and request to pick it up at any of our stores.

 

 

 

What taxes can I expect to pay?

 

Taxes charged depend upon the “Ship to” address of the order.

Please see the chart below:

 

BC – 12% HST

Alberta – 5% GST

Saskatchewan – 5% GST 

Manitoba – 5% GST

Ontario – 13% HST

Quebec – 5% GST

New Brunswick, Newfoundland – 13% HST

Nova Scotia – 15% HST

P.E.I – 5% GST

Yukon, NWT, Nunavut – 5% GST 

US & Offshore residents:  NO Canadian taxes applicable

 

 

 

What if my item arrives damaged?

 

Items are inspected before they are shipped to you and packaged with care. Your shipment should be checked upon receipt. Any damaged products should be reported immediately and no later than 5 days from receipt. Damaged good will be replaced with a like item, upon return of the original product.

 

 

 

What is your return policy?

 

See Return Policy under Customer Service.

 

 

 

Can I exchange or return online purchases at one of the stores?

 

Yes. Stores are allowed to exchange and refund Web purchases at the store level according to our return policy. Click here to see our Return Policy.

 

 

 

What about Warranties?

 

All our products are covered by their respective manufacturer's warranties. Please contact us for specific warranty information on any particular product. If you are not completely satisfied with your F.G. Bradley’s purchase and wish to discuss it for any reason, please contact us by phone or email.