F.G.Bradley’s and our suppliers
stand firmly behind all of our products. If any of the
items you have purchased do not meet your expectations,
you may return them within 90 days (shipping prepaid)
for a refund of the original purchase price.
Return and Exchange Policy
- Please return the product within 90 days of the
initial purchase date in its original condition and
factory sealed packaging.
- Product must be returned prepaid.
- If you present the original receipt or packing slip
we will gladly exchange or refund the merchandise.
A refund will be issued in the original form of payment.
- Returns without a receipt, can be exchanged for
merchandise or a credit note at the last sale price.
It may be necessary to ask for photo ID on certain
returns without the original receipt.
- Gift Returns - where there is no receipt or merchandise
is only accompanied by a packing slip - exchanges
and in store credits can be done at the store level,
however refunds without a receipt must be returned
to the web department via the next store delivery
and processed by Customer Service. Customers will
be provided with a receipt at the store which will
include the customer service toll free number for
future follow up should it be needed.
- We can not accept returns of any custom, special
order, imprinted or custom stained merchandise.
- We reserve the right to limit, or refuse to accept
the return of certain products and non-receipted products.
A re-stocking fee may be charged on certain items
being returned.
- Defective items may be exchanged for a replacement
copy of the same item or repaired, when accompanied
by the original F.G.Bradley’s receipt, as per
the manufacturer’s warranty. In the event a
replacement product of the same item is temporarily
unavailable, a credit note will be issued for redemption
on the same item once it’s back in stock.
Return Procedure
- If the goods were shipped to the 'bill to' address,
separate the Packing Slip from the original invoice.
Note: when the 'bill to' and 'ship to' addresses are
different, the Packing Slip portion is shipped with
the parcel (without pricing) and the Original Invoice
portion is mailed to the 'bill to' address separately.
So the person who receives the parcel has the packing
slip.
- Write the reason for return on the Packing Slip.
- Prepare the goods, undamaged and in a protective
cardboard box for return shipment.
Return (shipping prepaid) to:
fgbradleys.com
821 Brock Road, Unit #8
Pickering, Ontario, Canada
L1W 3L6
Note: For ensured receipt of the return, a
guaranteed delivery shipper or insured parcel post should
be used. If you have any questions or concerns, you
can email us by clicking here
or phone us toll free at 1.877.837.8456.
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